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Jonathan Reitz, MCC

Coaching Causes, Not Symptoms

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Coaching

22 Ways to Be More Effective in Your Next Coaching Session

that could have gone better
Sometimes coaching makes my head hurt!
Every coach has moments where they look back on a coaching conversation and say “Oh, I wish that would have gone better/differently.”  Here are some strategies to make sure that you take care of you clients at the highest level in every coaching conversation.  Some of these suggestions fall under the heading of Preparation and the others can be described as Development.

Preparation

  1. Do your homework for each session and create the expectation that your client will as well. It’s really helpful to know the focus of the coaching conversation beforehand, as well as the clients summary of their key issues.
  2. Have a plan.  When you do your homework, you have a chance to detail how each interaction will start.  You might even go so far as to think about how you’ll know when the client is ready to move to designing actions.  Learning to discern when you’ve gotten as far as you can in the time allowed is another key.
  3. Prepare some launch questions.  When I was starting out as a coach, I would write 7-10 questions on post it notes and stick them to the rim of my computer monitor.  If I got stuck, I could use one of those questions.  After I used it, I pulled it off the monitor so I wouldn’t be tempted to use it again.
  4. Don’t be married to the plan.  If it’s not working, go different direction.  Your client will tell you if your plan isn’t working (even if you don’t ask…just listen and you’ll hear it!)
  5. Ask for feedback from your current clients. If you’ve done a good job creating a safe space for coaching, you should be able to get valuable feedback from just about every one of your clients.
  6. Review the covenant to ensure that you’re on purpose. If you wavered from the stated purpose of the coaching relationship, check with your client to ensure that that’s actually where they want to go. If it is, consider amending the coaching agreement.
  7. Do a self inventory. Make a list of the things you think are going well in your coaching. Then make a list of the things you don’t think are going well in your coaching. Follow these steps up with an action plan that describes how you will improve the things that aren’t going well, and supports the things that are going well.  (NOTE:  you could even do this for each individual coaching relationship if you wanted to get really granular in your preparation!)
  8. Pray. Spiritual guidance in coaching cannot be underestimated.

Developmental

  1. Learn your strengths.  Then coach from them.  What are you good at?  How does that inform your coaching?
  2. Learn your gaps. What are you NOT good at?  How can you cevelop a plan to address those gaps?
  3. Be authentic.  Don’t ask a question that you wouldn’t ask in a non-coaching conversation.  Use your typical vocabulary.  
  4. Learn to adapt your coaching, but only when appropriate.   Different personalities need different things from a coach.  A masterful coach can adapt in the moment to serve the client more effectively.  It takes practice, but can move a coaching conversation from the good to the excellent when done well.  Think about your pace of speech, sense of humor, and level of sarcasm as places to start.
  5. Read something about coaching. Whether it’s a blog, a white paper, or a coaching balk, getting your mind thinking about coaching before you coach raises the likelihood that you’ll ask a powerful question at the moment it’s needed.
  6. Get a mentor coach. Nothing makes you a better coach faster than being coached by someone who’s more experienced, more skilled, or more insightful than you are.
  7. Record a coaching session, and listen back to it while taking notes on what you do well and what you can improve.. I find that it’s most helpful to let a weaker to go by in between the end of the session and when you listen to it because I’m more able to be objective.
  8. Develop a list of “go to” questions. The biggest challenge with a list like this is that you’ll want to use them in every session. Set up some guidelines of how many of these questions you’ll allow yourself to use in each coaching conversation. This is one rule that has to be hard and fast. Don’t let yourself a waiver from your strictly imposed limits.
  9. Offer yourself as a coach, pro bono. This can be especially helpful when trying to find clients outside of your typical practice area. Being stretched by coaching in a new direction is a great way to ensure that your skills are sharp as possible.
  10. Join your local ICF Chapter. A community of coaches is a great way to ensure that you are a sharp as you possibly can be at any given time.
  11. Write out your philosophy of coaching.  Include why you coach and what excites you about coaching.  Talk about who can benefit from being coached–especially coached by you!–and who you think you coach especially well.  Don’t be afraid to include stories like that.
  12. Develop a presentation about coaching that you could offer to your church, a local community organization, or your employer.  Nothing helps you piece together a person philosophy of coaching more than trying to decide how you will communicate about coaching to someone else.
  13. Get some additional training. At CoachNet, we believe in the lifelong learning of coaching skills. You might learn about the skill in a few minutes, but to really master what it means to be an excellent coach often takes years. Being in a training environment development environment with other coaches is a great way to focus on what you do well and improve what you don’t.   Events are here, if you want to see them.
  14. Pray. Spiritual guidance in coaching cannot be underestimated.  (Why do we always leave this one tip last?)

So which ones stand out to you?  I’d love to hear how you prepare and develop your coaching skills in the comments.

Friends Don’t Let Friends TRAIN Coaches

This article from late last year has been bugging me for months.  You know why?  Because he’s right.  And the reasons behind why “Leadership Training” doesn’t work extends to coaches.  Coaches have to be developed, and we can’t train them.  Training & development are NOT the same thing.  Mike Myatt lists 20 reasons why development is the better option.  You should read them.

Because of this article, we’ve made some decisions.

At CoachNet, we no longer train coaches.
   There, I said it out loud.  This has been an internal conversation at CoachNet for about a year. 

Develop
Develop coaches…don’t train them.
But that doesn’t mean we’re not going to launch new coaches, or help our existing coaches get better.  We’re just not going to train anybody.  Because it can’t be done.  At least not effectively.  Coaching is a skill set that grows under the right conditions.  Yes, there are knowledge, skills and abilities involved, but the reality is you don’t get trained to unlock those things. 

If you want to be a highly effective coach, you have to develop.   And coach development is what CoachNet is committed to.  In fact, we’re committed to YOUR coach development, and all that that means! 

You can’t learn to coach in a training.  What we have commonly called a training event might be a part of the process, but the reality is that every one of our systems is designed to develop you–your knowledge, skills and abilities.  A training event might get you started, but it takes repetitions to get there.  But like the old saying goes, “You can’t learn to swim in a classroom.”  The same goes for coaching.

And as of today, we no longer train coaches.  We’re out of the coach training business/ministry.  We are now in the coach development industry/movement.

A friend of mine is a coach in the National Football League, and he’s spent the last few seasons with a team that isn’t exactly burning up the league.  His team is talented, but young.  They haven’t won a lot of games recently (and yes, the team’s practice facility is in the same suburb as the CoachNet offices).  But my friend sees progress and growth, because the team is working hard in practice.  One of his favorite lines is “young guys have to get the reps.”  Repetition in practice makes the difference.  It’s the thing that leads to growth.  That’s development.  We want to help you practice what you learn, so it makes a difference.  Want to get started on your coach development here.

That’s really different than training.   You know, the mountaintop experience that leaves you going “MAN, that was AWESOME!”  It was so awesome in fact, that when you got home you put the binder on the shelf and never opened it again.  Well, I hate to say it, but that’s training.  We’re not doing that anymore.

Don’t get me wrong…we’re still going to have coach development events.  You’ll still have the chance to get into the room with a top quality CoachNet coach, to learn, to see a model of excellent coaching, to ask questions and to apply what you’re learning.  (You can pick a choice that fits for you here.)  BUT, if you don’t take what you learn there home, practice with it, and use it to become a better coach, we’ve failed.  Over the next few days, you’ll slowly start to see the word “training” disappear from the CoachNet site.  (It’s already gone from our home page.)

So, what are your thoughts?  How are you developing as a coach?  Please put your thoughts in the comment area.  I promise to respond to every comment.

Where Do The Best Coaching Questions Come From?

At a recent coaching event, Ron–a highly skilled coach–was telling me about what he feels like when he’s really locked into the coaching zone.  “It just flows out of me…I’m really hearing what the other person is saying, bold questions are just jumping out of my mouth, and my clients are coming up with creative and useful action steps throughout the session.”

You've got questions?  So does a good coach!
]1 You’ve got questions? So does a good coach!
Every coach has had sessions like the one Ron is describing.   I asked him what kicks off a process like this.  He didn’t blink “It’s the questions.  When I get to the zone, I don’t even know where the questions are coming from.”

That got me wondering about how a coach could internationalize the question asking process so that effortless coaching zone might be more easily achieved.  Let’s look at the origination of a bold question.

Most coaching questions come from one of two places. First, there are questions that we ourselves can draw out of our own experience. We might have seen something or experienced something that caused our brains to put an idea out there or follow a mental trail to ask a particular question.  If it’s true that how you are in your personal relationships is how you are in your coaching relationships–I believe it is!–a good coach can relay on their own experience to frame a question that serves the client.  That also means a coach can ask those questions with integrity and authenticity, which only serves the client and the coaching relationship even more strongly.

The second place questions come from is God.  There are always questions that Jesus is asking us to ponder. This one is much harder because often we don’t have any idea what the ready-made answer might be.  It might be a rough edge that needs to be filed off, a deeply held calling on which we haven’t acted, or the introduction of a brand new phase of life–personally, professionally or in ministry.  

A good strategy for coaches who want to ask the best possible questions is to take a moment in preparing for your session(s) and ask yourself “Which of these areas is the source of the questions I’m feeling compelled to ask?”  Be prepared to draw out deeper understanding  and listen very closely for the balance of the human-framed question and the God-inspired one.  Ron told me that when he’s in his coaching zone he feels like 60-80% of his questions are the God prompted ones.  How do you do with balancing these two sources in your coaching?  Please add your thoughts in the comments.

Leaders who Coach (And Are Coached)

If you’re trying to launch a coaching culture in your organization, every leader has to both be coached and be coaching someone else.  This is the only way for a coaching culture to take deep root.

Facebook conversation.
]1 Oh look! The Bishop is on Facebook!
A working example of this comes from Bishop Mike Rinehart of the Texas-Louisiana Gulf Coast Synod of the ELCA.  During a recent exchange in a stream of Facebook comments, Bishop Rinehart laid out his leadership philosophy:

Did you see the simple questions that started this exchange?  *Who are you coaching?  Who is coaching you?  *This simple mindset starts you on the way toward a culture that draws the best out of the people who are connected.

As you seek to launch a coaching culture, how are you building coaching skills that leaders can pass on?  What transferable coaching skills are you pouring into the leaders around you?  How will you know it’s working?

Leaders who commit to coaching and being coached consistently draw the best out of themselves and the people around them.

This is how a multiplication movement of leaders is born in your church or organization!

14 Reasons Coaching is the BEST. THING. EVER.

During a recent coach training event with members of the Evangelical Lutheran Church in America’s (ELCA) coaching leadership team, the participants brainstormed 14 reasons why coaching is something that every leader should leverage for their personal and professional development. 

Brainstorm
]1 Now THAT’s a brainstorm! Complete with Lightning!

1.       Coaching is a time saver.

2.       It helps with accountability.

3.       It is effective in helping overwhelmed leaders work through their options.

4.       It is effective in helping underwhelmed leaders to see opportunities.

5.       It is post-modern.  Coaching assumes the leader has knowledge.

6.       It is a proven discipling model worldwide.

7.       It offers a good model for a church that seems to have worn out a lot of old models.

8.       Coaching provides a personal GPS.

9.       Coaching provides a connection between individuals and their church.

10.    Coaching helps people feel both successful and qualified.

11.   Coaching spurs creativity.

12.   Coaching is affirming.

13.   Coaching is an investment in a leaders success.

14.   Coaching lends itself to using technology.

This list is the product of just a few minutes work.  If you were making your own list, what reasons would you cite for why coaching is a tool that every leader needs in their toolbox?  Please add your reasons in the comment area below.

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