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Jonathan Reitz, MCC

Coaching Causes, Not Symptoms

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Archives for April 2013

Coaching Lessons from Opening Day

My Cleveland Indians lost their home opener to the New York Yankees yesterday. It got me thinking about coaching.

A lot of my best childhood memories are tied to the Cleveland Indians. Because the Tribe wasn’t a good team until well into my 30s (the 1990s), I can’t tell you that I have a lot of great memories ofwatching many winning games when I was a kid. Here’s the thing though: it was what my dad and I did together. He taught me to appreciate the game, especially the difference between the things that you can easily see and the parts of the game that you have to look for to enjoy.

Ballgame
Indians lose! Indians lose! (Sorry, I’m just used to it.)

That distinction between what’s clear and obvious to the naked eye and what is running beneath the surface is an important one for coaches. The interaction between coach and client also has two levels: the actual communication and what’s said between the words. Taking our cues from the game of baseball, let’s dive into a bit of the unseen interaction inside a coaching relationship.

–It’s important to remember that the inner workings, the stuff beneath the surface, is just as important as the things that are easy to see. The signals that get passed from the coaching staff to the players on the field are often the thing that makes a difference in who wins and who loses. A base runner that misses a sign is out, causing his team to not score the winning run. It’s possible that he and his coach are the only two who know that a sign was missed. In your coaching, what information is being passed between you and your client that is crucial—but is also easy to miss? What could you do about this?

–Preparation makes a difference. It’s not a guarantee of results. But it does make the results you’re after easier to come by. Baseball teams don’t jump right into the season…there are weeks of spring training beforehand. Even on game day, the team doesn’t come straight from the hotel and begin their time at the ball park with the first pitch. There’s conditioning, visits to see the trainer, warm up tossing, even batting and fielding practice starting hours before the game. What are you doing to sharpen your coaching skills on game day? Or even what are you doing to be ready to coach at the moment your coaching call begins? There’s nothing more embarrassing than a player who doesn’t look ready to face a pitcher’s fastball right out of the gate!

–Starting is easy. Finishing is a lot harder. We make a big deal out of Opening Day for every team, but when it all comes down to it, we really only remember how the season ended. (A fact we Cleveland Indian fans know all too well.) I don’t know why we celebrate the beginning of something, other than it’s fun. The real differences in the world come when you finish something. How can you ask your coaching clients about how they could finish what they started well? How can you help them stay committed to what they start?

–Finishing something effectively often has to do with the people around you. Growing up, it always seemed to my adolescent brain that the Tribe was well managed (even though they probably weren’t) and that the other teams were just luckier. We had the horses, and the gameplan, but things didn’t go our way. Something was missing. The winning combination is really strategy plus talent. A little bit of each only gets you so far, the real victories come when you have both. (Again, we Indians fans got used to falling short in one or both areas.) Coaches are crucial for this balance. You can draw out the talent from your client, or help them see the talent in others around them…sometimes they don’t even know it’s there. One of a coach’s primary roles is to help clients circle their situation so that the best strategy decisions are being made. Either way, the coach makes a different.

–The game is different than practice. No matter how hard you go at it during practice, game conditions are just different. Everything is more intense. The fans are there, and they actually care about the outcome. We keep score, and measure all kinds of other statistics. Everything is multiplied. As a coach, your preparation can be great. You can go to all kinds of training. You can even work with a mentor coach to hone your craft. But if you can’t deliver when you get into the session, all your hard work will fall short ot the mark. What can you do to transfer your practice skills to your coaching sessions? I will often journal coaching questions as they come to me…and this preparation will give me confidence to ask a new question in a coaching session, but only because I have a little experience with it myself!

–Just because the season has started doesn’t mean you can stop practicing. Once your coaching roster starts to fill up, you have a choice. Do you continue to practice, or play your way into better shape? Developing and refining your coaching skills is an in-the-moment skill, but there are certain things (like detailed preparation and prayer time) that can’t be done during the session. How are you setting up your calendar so that you have the maximum preparation/practice for each coaching session?

–It’s great to be in the starting lineup, but a lot of times the best players around the field at the end of the game. Likewise, the best coaches know that the most meaningful results a coaching relationship will generate come after you and your client have had a few sessions. The deeper the relationship goes, the more impactful the results. How can you support the relationship you have with your client so that they are more likely to dig deep when you’re in your sessions?

Baseball is America’s pastime. It’s a part of who we are in this country. I think coaching has the potential for that kind of impact in the lives of coaches and the people we coach. How are you getting ready for the new season? I’d love to hear your thoughts in the comments.

When Bad Coaching Results Happen to Good Coaches

Are you on track
]1 How do you know you’re making the right kind of progress?
Even the most effective coaching relationships go through ups and downs. You might be doing everything right–technically speaking–but for some reason the coaching relationship just isn’t on track. Maybe you’re losing focus, the client isn’t completing their action steps, or the relationship isn’t clicking the way it used to. What’s a smart coach supposed to do?

The following six steps will help you get back on track:

  1. Ask the client for their input into the situation. Are you accurately assessing the state of the relationship? Does the client share your concern? One of the most challenging—sometimes maddening—situations of a coaching relationship, is that the coach can be dissatisfied with his or her performance and the client will love what’s going on. Ultimately, it’s client satisfaction that matters.

    (NOTE: If the client is unconcerned—or even happy—with the results, try looking at the sense of dissatisfaction as a coach performance issue. A period of self-evaluation about your coaching in this particular relationship is a great next step. You might even compare multiple relationships to get a sense of whether or not this issue is more wide spread than just this individual relationship.)

  2. Review the coaching agreement(s). You’ll get a very clear picture of whether or not you’re on track by just reviewing what you and the client agreed to when you began working together. An effective coaching agreement contains specific instructions about the purpose of the coaching relationship and the outcomes this relationship will generate. It’s all there in black and white. If your covenant has expired, or you’ve exceeded its bounds, that’s the first place to start. Bring the coaching agreement up to the client and have an honest and open conversation.

  3. Name the problem in your own mind. Like any good coaching interaction, once the problem is named in the mind of the coach, the idea also needs to be in front of the client. The best coaching technique in this situation is to toss an idea out there for consideration. If the client doesn’t respond to it, the issue may not be a high enough priority for the individual to invest any time or energy. The goal here is to get the clients reaction and input to the situation. Remember that as a coach, you’re not going to demand the client adapt their view or work in order to fit your assessment.

    But you can have an open and honest conversation—including feedback—that will give you a very clear picture of where the client and you are seeing things eye-to-eye. Don’t end this conversation until you and the client have come to some mutual understanding of whether or not you’re off track, and if so, why you might be off-track.

  4. Brainstorm possible action steps to get back on track. Focus only on using the things that to which you already have access. Be asset minded. Try to resist the urge to brainstorm possibilities that require acquiring something new—a new software program, a new connection, money or some other outside influence unless it’s absolutely necessary.

  5. Choose an action plan, and assign a timeline for implementation. Don’t over look the importance of the timeline, because accountabilty to the right kind of progress is much easier when there’s an element of time tracking! And don’t forget to determine when you’ll talk about the problem again so that you can most effectvely monitor progress toward your resolution…which leads directly to the last item…

  6. In the scheduled follow-up conversation, don’t stop with just checking in on the existing problem. Spend a few minutes trying to identify early indicators that you might be slipping off track. It doesn’t matter if they are predicting the same issue or some other issue. What you’re after is a tool that might give you some kind of head start on keeping your coaching relationship on track.

    If you can stay ahead of the problem before drift sets in, you can prevent most focus issues in a coaching relationship with only a minimum amount of effort. But that all starts with understanding the early indicators of when you’re starting to drift ever so slightly away from the purpose of the relationship.

What’s your best strategy for keeping your coaching relationships on track? I’d love to hear about it in the comments!

22 Ways to Be More Effective in Your Next Coaching Session

that could have gone better
Sometimes coaching makes my head hurt!
Every coach has moments where they look back on a coaching conversation and say “Oh, I wish that would have gone better/differently.”  Here are some strategies to make sure that you take care of you clients at the highest level in every coaching conversation.  Some of these suggestions fall under the heading of Preparation and the others can be described as Development.

Preparation

  1. Do your homework for each session and create the expectation that your client will as well. It’s really helpful to know the focus of the coaching conversation beforehand, as well as the clients summary of their key issues.
  2. Have a plan.  When you do your homework, you have a chance to detail how each interaction will start.  You might even go so far as to think about how you’ll know when the client is ready to move to designing actions.  Learning to discern when you’ve gotten as far as you can in the time allowed is another key.
  3. Prepare some launch questions.  When I was starting out as a coach, I would write 7-10 questions on post it notes and stick them to the rim of my computer monitor.  If I got stuck, I could use one of those questions.  After I used it, I pulled it off the monitor so I wouldn’t be tempted to use it again.
  4. Don’t be married to the plan.  If it’s not working, go different direction.  Your client will tell you if your plan isn’t working (even if you don’t ask…just listen and you’ll hear it!)
  5. Ask for feedback from your current clients. If you’ve done a good job creating a safe space for coaching, you should be able to get valuable feedback from just about every one of your clients.
  6. Review the covenant to ensure that you’re on purpose. If you wavered from the stated purpose of the coaching relationship, check with your client to ensure that that’s actually where they want to go. If it is, consider amending the coaching agreement.
  7. Do a self inventory. Make a list of the things you think are going well in your coaching. Then make a list of the things you don’t think are going well in your coaching. Follow these steps up with an action plan that describes how you will improve the things that aren’t going well, and supports the things that are going well.  (NOTE:  you could even do this for each individual coaching relationship if you wanted to get really granular in your preparation!)
  8. Pray. Spiritual guidance in coaching cannot be underestimated.

Developmental

  1. Learn your strengths.  Then coach from them.  What are you good at?  How does that inform your coaching?
  2. Learn your gaps. What are you NOT good at?  How can you cevelop a plan to address those gaps?
  3. Be authentic.  Don’t ask a question that you wouldn’t ask in a non-coaching conversation.  Use your typical vocabulary.  
  4. Learn to adapt your coaching, but only when appropriate.   Different personalities need different things from a coach.  A masterful coach can adapt in the moment to serve the client more effectively.  It takes practice, but can move a coaching conversation from the good to the excellent when done well.  Think about your pace of speech, sense of humor, and level of sarcasm as places to start.
  5. Read something about coaching. Whether it’s a blog, a white paper, or a coaching balk, getting your mind thinking about coaching before you coach raises the likelihood that you’ll ask a powerful question at the moment it’s needed.
  6. Get a mentor coach. Nothing makes you a better coach faster than being coached by someone who’s more experienced, more skilled, or more insightful than you are.
  7. Record a coaching session, and listen back to it while taking notes on what you do well and what you can improve.. I find that it’s most helpful to let a weaker to go by in between the end of the session and when you listen to it because I’m more able to be objective.
  8. Develop a list of “go to” questions. The biggest challenge with a list like this is that you’ll want to use them in every session. Set up some guidelines of how many of these questions you’ll allow yourself to use in each coaching conversation. This is one rule that has to be hard and fast. Don’t let yourself a waiver from your strictly imposed limits.
  9. Offer yourself as a coach, pro bono. This can be especially helpful when trying to find clients outside of your typical practice area. Being stretched by coaching in a new direction is a great way to ensure that your skills are sharp as possible.
  10. Join your local ICF Chapter. A community of coaches is a great way to ensure that you are a sharp as you possibly can be at any given time.
  11. Write out your philosophy of coaching.  Include why you coach and what excites you about coaching.  Talk about who can benefit from being coached–especially coached by you!–and who you think you coach especially well.  Don’t be afraid to include stories like that.
  12. Develop a presentation about coaching that you could offer to your church, a local community organization, or your employer.  Nothing helps you piece together a person philosophy of coaching more than trying to decide how you will communicate about coaching to someone else.
  13. Get some additional training. At CoachNet, we believe in the lifelong learning of coaching skills. You might learn about the skill in a few minutes, but to really master what it means to be an excellent coach often takes years. Being in a training environment development environment with other coaches is a great way to focus on what you do well and improve what you don’t.   Events are here, if you want to see them.
  14. Pray. Spiritual guidance in coaching cannot be underestimated.  (Why do we always leave this one tip last?)

So which ones stand out to you?  I’d love to hear how you prepare and develop your coaching skills in the comments.

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